Returns & Refund Policy

At Eritrean World GmbH, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a hassle-free returns and refund process.

Eligibility for Returns:

• You may initiate a return within 14 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain items, such as perishable goods, personalized items, and gift cards, may not be eligible for returns. Please check the product description for specific return eligibility.

How to Initiate a Return:

1. Contact Customer Support: Please contact our customer support team at info@lalashop.ch to initiate the return process. Provide your order number and details about the item you wish to return.

2. Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the item. Please package the item securely to prevent damage during transit.

3. Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., damaged or defective item). We recommend using a trackable shipping method for your return.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and for the credit to reflect in your account.

Exchanges:

• If you would like to exchange an

item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item separately.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, depending on the circumstances.

Non-Returnable Items:

• Certain items are not eligible for returns, including perishable goods, personalized items, and gift cards. Additionally, final sale items are non-returnable.

Contact Us:

If you have any questions or concerns about our Returns & Refund policy, please contact our customer support team at info@lalashop.ch. We’re here to assist you and ensure that you have a positive shopping experience with Eritrean World GmbH.