Privacy Policy

At Eritrean World GmbH, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you use our website or interact with our services.

Information We Collect:

• Personal Information: When you create an account, place an order, or communicate with us, we may collect personal information such as your name, email address, shipping address, and payment details.
• Browsing Information: We may collect non-personal information such as your IP address, browser type, device information, and cookies to enhance your browsing experience and improve our website.
• Communication Data: If you contact us via email, phone, or live chat, we may retain records of our communication for customer support purposes.

How We Use Your Information:

• Order Processing: We use your personal information to process and fulfill your orders, communicate order updates, and provide customer support.
• Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.
• Website Improvement: We analyze browsing data to understand how visitors interact with our website and make improvements to enhance user experience and optimize performance.
• Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our policies.

Information Sharing and Disclosure:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders.
• Legal Compliance: We may disclose your information when required by law or in response to valid legal requests, such as court orders or government inquiries.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a third party as part of the transaction.

Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices:

• Account Settings: You can review and update your account information at any time by logging into your account on our website.
• Marketing Preferences: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or by contacting us directly.
• Cookies: You can manage cookies through your browser settings. However, disabling cookies may affect certain functionalities of our website.

Children’s Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children, and if we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically for updates.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@lalashop.ch