We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. At checkout, you can select the payment method that is most convenient for you.

We want you to be completely satisfied with your purchase from Lala Shop. If you are not satisfied for any reason, you may return the item within 14 days of receiving it for a full refund or exchange. Please refer to our Returns & Exchanges page for more details on the process.

Our customer support team is available to assist you with any inquiries or concerns you may have. You can reach us through our Contact Us page on the website, where you can submit a message or find our contact details for phone and email support.

Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you will have the option to add gift wrapping to your order and include a personalized message for the recipient.

Once an order is placed, it enters processing immediately to ensure prompt delivery. However, if you need to make changes or cancel your order, please contact us as soon as possible, and we'll do our best to accommodate your request.

You can easily update your account information, including your shipping address and contact details, by logging into your Lala Shop account and accessing the "Account Settings" section.