Frequently Asked Questions
Frequently Asked Questions
How can I track my order?
You can track your order by logging into your account on our website and accessing the "Order History" section. There, you will find the status of your order along with any tracking information provided by the shipping carrier.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. At checkout, you can select the payment method that is most convenient for you.
What is your return policy?
We want you to be completely satisfied with your purchase from Lala Shop. If you are not satisfied for any reason, you may return the item within 14 days of receiving it for a full refund or exchange. Please refer to our Returns & Exchanges page for more details on the process.
How can I contact customer support?
Our customer support team is available to assist you with any inquiries or concerns you may have. You can reach us through our Contact Us page on the website, where you can submit a message or find our contact details for phone and email support.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. During the checkout process, you will have the option to add gift wrapping to your order and include a personalized message for the recipient.
Can I change or cancel my order after it's been placed?
Once an order is placed, it enters processing immediately to ensure prompt delivery. However, if you need to make changes or cancel your order, please contact us as soon as possible, and we'll do our best to accommodate your request.
How do I update my account information?
You can easily update your account information, including your shipping address and contact details, by logging into your Lala Shop account and accessing the "Account Settings" section.
